TujengeKenya | Buy Quality Building Materials Online in Kenya

Payments

1. Are there any hidden costs?

No.

The costs that are shown as you check out are final, unless otherwise advised.

2. How do you charge on delivery?

The easiest way is to pay as you check out. This way, no one asks you for any more cash when your product arrives.

Our charges on delivery are calculated relative to distance from our quarry sites.

3. Are prices on tujenge negotiable?

No.

The prices are provided with our utmost concern for you. They are competitive and friendly.

4. Is price quoted tax inclusive?

Yes.

All prices are inclusive of any other expenses.

Delivery

1. Can I come get my product instead of having it delivered to me?

Yes.

You can get your product from our quuarry or as adviced, Select pickup on cart > delivery site

2. Can someone collect my package on my behalf?

Yes.

We will record and take a picture of the id no of the person that accept the Goods

3. How long does it take for the delivery to arrive?

Maximum: 48Hrs.

Depending on your distance and desired product, the delivery time may be shorter.

4. Can I change my shipping addrress after I have made my order?

Yes.

You shall need to call us through +(254) 700 000 124 and have your Transaction Id with you.

5. Can I change my shipping addrress before orders?

Yes.

You shall need to call us through +(254) 700 000 124 and have your Transaction Id with you.

6. I missed my delivery. What happens now?

Not to worry.

You have 24 hours before we leave your construction site. Call us immediately through +(254) 700 000 124.

Support

1. Can I cancel my order once I have made it?

Yes.

You shall need to call us through +(254) 700 000 124 and have your Transaction Id with you. We will intiate the cancellation process and refund you wthin Maximum 3 Days

2. Can I return a product once I have received it?

Yes.

Only if the product is defective, or is not as ordered when you checked out. You can call us through +(254)700 000 124 for more information.

3. How can I return my product?

Through the transport that brought it to you.

When our drivers arrive, you shall log the issue with them, they shall call us and we shall advise you on the way forward.

4. What do I need to know in case of returns?

Not much.

Note that we only accept returns of products that are defective and/or not as ordered. The transport that brought you the product is responsible for return.

5. This is not what I asked for, how do I deal with such an issue?

Call us.

We shall give you a way foward. You can call us through +(254) 700 000 124.

More Info

1. Do you have any other services?

Yes.

We also can also build your house / structure for you upon request. The prices shall be negotiated.

2. Can I delete my account?

Yes.

Go to your profile section, and scroll to the very bottom. You shall see a DELETE MY ACCOUNT button.

3. Is all information removed when I delete my account?

Yes.

All your profile information is deleted from our system. Only your order history remains with us.

4. Can I open another account after deleting my old one?

Yes.

You shall need to register a fresh.